Privacy Policy

1. Who We Are

Intelyra Pty Ltd ("Intelyra", "we", "us", or "our") is an Australian company providing AI automation services to businesses. We are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact for privacy matters: privacy@intelyra.com.au

2. What Personal Information We Collect (APP 3)

We collect only the personal information reasonably necessary for our business functions:

• Contact details (name, email address, phone number, company name)
• Business information provided during service engagement
• Technical information (IP address, browser type) for security and analytics
• Information you provide in communications with us

We do not collect sensitive information (as defined in the Privacy Act) without explicit consent.

3. How We Collect Information (APP 3 & 5)

We collect personal information:

• Directly from you via contact forms, email, and phone
• During the delivery of our services
• From publicly available sources where relevant to our business

We will always notify you at the point of collection about why we need your information and how it will be used.

4. How We Use Your Information (APP 6)

We use personal information only for the purpose it was collected, or a directly related purpose:

• Delivering our AI automation services
• Responding to your enquiries
• Sending service-related communications
• Improving our services and website
• Complying with legal obligations

We do not sell your personal information to third parties. We do not use your data for advertising.

5. Disclosure to Third Parties (APP 6 & 8)

We may share your information with trusted third-party service providers who assist in delivering our services (e.g., email platforms, infrastructure providers). We ensure all third-party providers are bound by appropriate data handling obligations.

Cross-border transfers (APP 8): We process and store your data within Australia. If any transfer overseas is required, we will obtain your consent and ensure equivalent privacy protections apply.

6. Data Security (APP 11)

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Australian data centre infrastructure (Sydney, Melbourne, Perth)
• Regular security reviews

7. Notifiable Data Breaches

We comply with the Notifiable Data Breaches scheme under the Privacy Act. If an eligible data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

8. Your Rights (APP 12 & 13)

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Lodge a complaint about how we've handled your information

To exercise these rights, contact us at privacy@intelyra.com.au. We will respond within 30 days.

9. Complaints

If you believe we have breached your privacy, please contact us first at privacy@intelyra.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "last updated" date.